FAQ

Size Guide

Are your items Asian size?

We carry clothes in Asian sizes, which run smaller than western sizes. Please be mindful of this when shopping. Shoes excluded.

How do I find my perfect fit?

As a general rule of thumb, you should size up one or two sizes to get the right fit i.e. if you wear a size S, opt for a size M or L. Please use the models as reference as they are wearing the respective smallest size. We have also added a size conversion chart down below.

Asian Size US / EU Equivalent Height Weight
SXS (US/EU)155–165 cm45–55 kg
MS (US/EU)160–170 cm55–65 kg
LM (US/EU)165–175 cm65–75 kg
XLL (US/EU)170–180 cm75–85 kg
XXLXL (US/EU)175–185 cm85–95 kg

Tip: If you're between sizes or prefer a looser fit, we recommend sizing up.

Shipping

How long does shipping take?

Shipping typically takes 1–2 weeks. We do our best to get your order out as quickly as possible!

Do you ship internationally?

Yes, we offer international shipping. Free shipping on orders over €60,00.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details so you can follow its journey to you.

What if my package is delayed?

Delays can occasionally happen due to factors outside our control (weather, holidays, etc.). If it's been more than 3 weeks, please contact us and we’ll help sort it out.

Returns

What’s your return policy?

Conditions for return include:

  1. Item must be in its original condition.
  2. Return shipping is free for your first return on each order.
  3. Returns must be submitted within 10 days upon delivery. Please contact us promptly at returns@kuma-mori.com or via our contact form below to ensure smooth processing.

How do I start a return?

Contact us at returns@kuma-mori.com and we’ll guide you through the process. You can also use our contact form down below.

Still have some questions?